Refund & Cancellation Policy.

1. Definitions

Project Commencement

The point at which work begins, including initial research, strategy development, creative production or other agreed project activities.

Payment Provider

Razorpay or another payment processor used to collect payments and process eligible refunds.

2. Cancellation Before Project Start

Clients may request cancellation before work begins. Eligible payments will be refunded after deducting applicable non-recoverable third-party expenses or transaction charges, where legally permissible. Requests should be submitted promptly through our official contact email.

3. Cancellation After Project Start

Once work has commenced, refund requests will be assessed based on completed work, committed expenses and the applicable agreement. Full refunds may not be available. Any approved partial refund and its calculation will be communicated in writing.

4. Duplicate, Failed or Fraudulent Transactions

Please notify us promptly if a payment is duplicated, unsuccessful despite a debit, or appears unauthorized. We will review the transaction and coordinate with the payment provider where necessary. Verified and approved refunds will be initiated through the appropriate process.

5. How to Request a Refund / Cancellation

Email us with the following details:

• Your name and business name
• Invoice or transaction reference and payment date
• Reason for cancellation or refund
• Relevant supporting documents, if available

We aim to acknowledge requests within three business days.

6. Review & Approval Timeline

Refund requests will be reviewed based on the project status, payment records and applicable terms. We aim to communicate a decision within three business days of receiving the required information. Approved refunds will generally be initiated within seven business days, subject to verification and applicable requirements.

7. Refund Processing Time

Approved refunds will normally be returned through the original payment method. The time taken for funds to appear depends on the payment provider and the client's bank. We will share available transaction confirmation details where applicable, but cannot control external processing delays.

8. Chargebacks & Disputes

If a payment dispute or chargeback is raised, Rise Invent may provide relevant invoices, communications and service records to the payment provider or bank. The final decision will be made through the applicable dispute-resolution process.

9. Non-Refundable Items

Subject to applicable law and the agreed service terms, the following costs may not be refundable:

• Third-party expenses already incurred, such as advertising spend, domains, software, plugins or licensed assets.
• Work already completed or services already delivered.
• Payment processing charges that cannot be recovered.

10. Contact

For cancellation, refund or payment-related queries, contact us using our official business details.

11. Changes to Policy

We may revise this policy to reflect changes in our services or business practices. Updates will be published on this page with a revised date. Changes will be applied in accordance with applicable law and existing contractual obligations.